Incentivizing
Through Innovation
Incentivizing
Through Innovation
Increase downloads and registrations of the ValeroPay+ mobile payment app among new and existing customers.
Encourage more customers to pay in-app for fuel purchases, shifting behavior from traditional payment methods to the ValeroPay+ platform.
Enhance customer loyalty by offering exciting rewards for using the app, thereby increasing repeat usage and fill-up frequency.
Position Valero as an innovator in the fuel & convenience industry by executing a modern, app-based promotion that rivals or surpasses competitors’ digital engagement strategies.
Every time a customer purchased 8 gallons or more of fuel using the ValeroPay+ app, they became eligible to instantly “play” for prizes or entries into the sweepstakes. The app experience included interactive prompts (such as a QR code and a “Play Now!” button) that made participation seamless. Customers could scan the code at the pump or simply use the app for payment, then get an immediate chance to win, blending the payment and reward experience into one effortless process.
A vivid in-app interstitial banner welcomed users with the slogan “Paying in the app pays off.” This message wasn’t just metaphorical – it was literal.
Ease-of-use was critical. We ensured that new users could download, register, and start playing within minutes. The campaign was promoted with simple instructions: Download the app, add a payment method, buy 8+ gallons of gas, and you could win! This straightforward journey minimized barriers to entry. We also integrated on-screen guidance and customer support links for any issues during payment or entry, ensuring a smooth user experience for all participants. By making the process intuitive, we maximized participation and kept the focus on the fun of the game rather than the mechanics.
The campaign was highly effective in driving ValeroPay+ adoption, driving double digit growth in both downloads and active usage during the promotion. More importantly, customers didn’t just download the app – they used it. In-app fuel transactions climbed significantly as users embraced the convenience and the chance to win. Many participants continued to use ValeroPay+ for the built-in everyday savings, even after the contest ended, indicating a lasting behavior change. In short, Get Pumped succeeded not only in short-term engagement but also in long-term adoption of Valero’s digital payment ecosystem.
Valero’s Get Pumped campaign was on the leading edge when compared to competitor campaigns. Valero embraced big-ticket prizes and instant rewards, but uniquely tied the promotion directly to mobile payment (not just loyalty card usage or app check-ins). This nuance meant that Valero effectively married its payment technology adoption with its rewards program, whereas others were forced to focused on one or the other. The result was a promotion that not only matched competitors in excitement, but also delivered more immediate business impact by driving payment transactions through their platform. This innovative integration of payment and loyalty is now being noticed across the industry as a model for future digital promotions.
We engaged customers in a fresh, fun way – turning a routine fill-up into a chance for excitement and reward. The campaign’s innovative blend of mobile technology and gamified incentives set Valero apart from competitors, demonstrating how traditional fuel retailers can thrive in the digital age.